Frequently Asked Questions
Everything you need to know about shopping with Planora Shop.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Can I track my package after it ships?
Yes! Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Planora Shop proudly ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What should I do if I receive a damaged item?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and a photo of the damage, and we will send a replacement immediately.